Do I need an estimate first?
When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain.
The first order of business is to determine who will pay for the damage. In most cases, your vehicle
will require some disassembly of damaged parts in order for us to produce an accurate estimate of
your damage. Because of this, the estimating process is affected by the needs of the paying party. All
insurance companies have different claims procedures and we will let you know the most efficient
way to handle your claim. In addition, we will assist you with the claims process. You don't need to run
around wasting your time gathering estimates and claims handling.
Many times, it is better to leave the car with us and have the insurance company inspect it with us; this
can prevent discrepancies that may delay repairs. By the way, at Hamblin's Body and Paint Shop we
provide free, computerized estimates.
What information should I bring to the shop?
Bring your insurance company claim number and the name of the contact person. We will take it from
How long will it take?
Of course this depends on the extent of the damage, however Hamblin's Body and Paint Shop has
an unrivaled turnaround time on body repairs. We avoid the backups that plague so many other repair
facilities, the number of technicians, the size of the facility, the state of the art equipment, as well as our
advance vehicle tracking software system helps to ensure on time delivery.
What results can I expect?
Expect the best. Hamblin's Body and Paint Shop features factory assembly equipment, and technicians
who are I-CAR, ASE and factory trained, all designed to precisely restore your vehicle to the highest
Can I get alternative transportation while my vehicle is being repaired?
As a customer of Hamblin's Body and Paint Shop, you will be treated to a courtesy ride to your home or
office. In addition, we can assist you in arranging for a rental car. We have negotiated special rates and
pickup procedures with Enterprise car rental for our customers.
Is it difficult to match the color?
Yes, it is very difficult to match today's Hi-tech finishes. At Hamblin's Body and Paint Shop however, we
have computerized paint mixing equipment that, together with our rigid training program, allows our
technicians to perfectly match your vehicles paint.
When can I wash my car?
Since Hamblin's Body and Paint Shop bakes your vehicle's finish, it may be washed right away. We do,
however, ask that you wait 30 days after repairs to wax your car.
How do you dispose of your waste?
Hamblin's Body and paint is very concerned about the environment. All the waste is recycled whenever
possible. The balance is shipped with an EPA approved hauler to a redemption center that converts it to
a safe fuel product.
If I have a deductible, how is it paid?
Your deductible is collected by Hamblin's Body and Paint Shop when you come to pick up your
completed vehicle. We accept Discover, MasterCard, and Visa.
Does my insurance company cover scratches?
Most insurance policies cover scratches under their comprehensive coverage. A distinct advantage is
that these claims do not necessarily affect your insurance rates for collision coverage.
Will my rate be increased?
We really can't tell if your rates will be increased or not, since we only handle the repair of your vehicle.
Your agent or insurance company should be able to tell you if your rates will change.
Since the other party is at fault why do I have to pay my deductible?
Your deductible is what you agreed to pay when you purchased your policy. If you are pursuing a claim
under your policy, you may have a deductible. If the other party is at fault, your insurance company
should try to pursue reimbursement of your deductible through that other party.
What if I need a rental vehicle?
INSURED'S: If your insurance company is paying for the repairs you may have an endorsement for loss
of use on your policy. Your insurance policy will spell out the amount of rental coverage exactly. Ask
your insurance claims representative for details.
CLAIMANTS: If the other party is paying for the repairs whey will also reimburse you for the daily rate,
daily license fee, plus tax.
Insurance on your personal vehicle may extend to your rental vehicle, so we recommend that you check with your insurance company.
What does it mean if my vehicle is a total loss?
It means that it would not be cost effective to have the vehicle repaired due to the damages it
What happens when vehicle is deemed a total loss?
The insurance company has their total loss specialist run a local market valuation specific to the year,
make, model, condition and mileage of your vehicle. The specialist will then contact you regarding the
valuation. This should include the vehicle replacement cost and tax and license fees. Your insurance
company will also pay for any charges to your vehicle at the shop and pick up your vehicle for sale at
auction to a salvage yard.
Do I need to report this to the DMV?
The state requires an SR1 form to be filled out if there are damages or injuries over $750.00, you can
obtain an SR1 from your insurance company, DMV or the internet.